Thank you for choosing Sony Trip for your airline and hotel bookings. We aim to provide seamless travel solutions to our customers. Please carefully read our refund policy before making a booking.
All refund requests are subject to the terms and conditions of the airline, hotel, or service provider.
Refund eligibility and processing timelines depend on the specific policies of the airline or hotel booked through our platform.
Sasti Flight acts as a facilitator and does not guarantee refunds for services provided by third-party vendors.
Cancellations by Customers: Refunds for canceled airline tickets are subject to the fare rules, cancellation fees, and refund policies of the respective airline.
Non-Refundable Tickets: Certain airline tickets may be non-refundable. In such cases, only applicable taxes may be refunded, if allowed by the airline.
Processing Fees: Sasti Flight may charge a service fee for processing cancellation and refund requests.
Refund Timeframe: Refunds for eligible tickets may take 7–30 business days to process, depending on the airline.
Cancellations by Customers: Refunds for canceled hotel bookings depend on the cancellation policy of the hotel at the time of booking.
Non-Refundable Rates: Some hotel rates are non-refundable. Such bookings are not eligible for refunds.
Processing Fees: Sasti Flight may charge a processing fee for cancellations or refund requests.
Refund Timeframe: Eligible refunds may take 7–30 business days, based on the hotel's policies.
Submit a refund request by contacting our customer support team via email or phone.
Provide booking details, including confirmation numbers and payment details.
Our team will review the eligibility and process the refund request with the service provider.
No refunds are provided for no-shows or early checkouts unless stated otherwise in the booking terms.
Refunds for cancellations due to natural disasters, strikes, pandemics, or other unforeseen events are subject to the policies of the airline or hotel.
Thank you for choosing Sony Trip !